Terms of Cinema City cinema chain
These rules define the standards of conduct of cinema audience and are aimed at ensuring public order and protection of material values on the territory of "CINEMA City" cinema. The control over the maintenance of order in the cinema shall be carried out by the cinema administrators with the participation of other cinema employees.
1. General information.
1.1. These rules were worked out according to the Civil Code of Ukraine No. 435 as of January 16, 2003 (Law of Ukraine "On Protection of Consumer Rights" No. 1023-XII as of May 12, 1991) and regulate the relations concerning rendering of services of film exhibition in the cinema between Visitor ("Visitors" or "Visitor") and the network of "Cinema city" cinema (hereinafter - "Cinema theaters" or "Cinema").
1.2. An agreement between the Visitor and the Cinema shall be entered into as a standard form contract (Article 633 of the Civil Code of Ukraine) and a contract of adhesion (Article 633 of the Civil Code of Ukraine) by accepting a genuine offer by the purchase of a ticket for viewing of movies by the Visitor. By purchasing a Ticket for viewing a movie Visitor acknowledges that he is familiar with the current Rules, understands the terms of these Rules and undertakes to observe them strictly throughout the time of him visiting the Cinema.
1.3. At the same time, while making an acceptance (placing an order and further payment of goods and/or services), the Buyer shall give the Seller his consent to the collection, processing, storage, use of his personal data according to the provisions of Law of Ukraine "On Protection of Personal Data". He authorizes the collection, processing, storage and use of his personal data under the conditions established by the Law of Ukraine "On Protection of Personal Data". The permission for the processing of personal data is valid over the whole term of the Agreement, as well as over an indefinite period after its expiration. In addition, by concluding the Agreement, the Buyer confirms that he has been notified (without additional notification) about the rights established by the Law of Ukraine "On Protection of Personal Data", on the purposes of data collection; and also that his personal data shall be transferred to the Seller in order to fulfill the provisions of this Agreement, mutual settlements, as well as for receiving invoices, statements and other documents. The Buyer also agrees that the Seller has the right to grant access and transfer his personal data to third parties without any additional notifications from the Buyer without changing the purpose of processing personal data. The Buyer knows and understands the volume of his rights as the subject of personal data in accordance with the Law of Ukraine "On Protection of Personal Data".
1.4. Locations of Cinema theaters, number of Cinema halls, show times and other information about each Cinema of "CINEMA City" network are listed in the cinema information on the Cinema website wizoria.ua (hereafter referred to as the Cinema Website) and are an integral part of these Rules.
2. Cinema premises.
2.1. Premises of Cinema include the following:
2.1.1. Cinema lobby is a room, which is intended for stay of Visitors while waiting for movie showing.
2.1.2. Cash desk is a place of sale of Tickets to Visitors to Cinema Halls for watching movies.
2.1.3. Cinema-bar is a place for selling snacks and drinks to Cinema Visitors. It is located in the Cinema lobby.
2.1.4. Cloakroom is a room for storing Cinema Visitors' outdoor clothes (in case if it is foreseen in the Cinema).
2.1.5. Cinema halls are halls that are equipped with cinema theatrical equipment, intended for watching movies by Visitors who purchased Tickets for watching movies.
2.1.6. Service and technical premises are the premises access to which is allowed only to the Cinema employees for the performance of their functional duties.
2.2. The opening hours of each Cinema of the CINEMA City network are indicated in the Contact Information of the Cinema.
3. Visiting Cinema.
3.1. Ticket (in this document - Tickets or a Ticket) is a standard document, which confirms the right of the Visitor to watch a movie in Cinema theaters of "CINEMA City " network. The ticket includes information about the title of the movie, time and date of movie showing, price, cinema hall number, number of the row and the place in the cinema hall.
3.2. Movie showing for Cinema Visitors (hereinafter - Visitors) will be conducted in case of availability of one ticket purchased at full price.
3.3. In the absence of Visitors for a particular session of the film, the waiting time is 20 minutes from the beginning of the session, after which the session is considered canceled.
3.4. The cinema administration reserves the right not to sell movie tickets over one seat.
3.5. Spectators-children under the age of 6, who are accompanied by parents, shall be entitled to watch movies for free without providing additional place only for movie showings without age restrictions. It is necessary to purchase a ticket for children less than 5 years of age for watching films with any age restrictions.
3.5. The administration shall not be held responsible for preserving the personal belongings of the Spectators left/lost on the territory of the cinema (in the cinema hall, popcorn-bar, toilets, etc.).
3.6. Spectators-children under the age of 6, accompanied by their parents, have the right to watch movies free of charge without providing additional space only for screenings without age restrictions. Personalized 3D glasses can be used by children under 5 only if purchased by parents. Children under 5 must buy a ticket for movies with any age restrictions.
3.7. For film screenings starting at 20:00, Spectators - children under 14 are allowed only accompanied by parents or their substitutes, or teachers, members of the parent committee, representatives of the administration of children's secondary schools and vocational schools.
3.8. By purchasing a ticket for watching a movie, the Spectator confirms that he is acknowledged with these Rules and undertakes to comply with their terms and conditions, as well as the rules of public order and norms of moral behavior in the cinema and its adjacent territory. These Rules are an appendix to the Ticket for movie showing.
3.9. Cinema spectators before the purchase of ticket shall read the information about the movie and recommendations on the age limitations of the audience of this movie. In case if the Spectator does not comply with the age restrictions, all responsibility shall lie on the persons who purchased the tickets and/or their parents.
3.10. In case if the Visitor purchased a ticket for a movie that has age limitations for the audience, the Cashier has the right to ask the Visitor, and the Visitor shall provide the Cashier a document, which confirms the age of the Visitor.
3.11. The Cinema has the right not to serve the Guest without explaining the reasons.
3.12. The Cinema has the right to show advertisements before the movie showing begins according to the Law of Ukraine "On Advertising".
4. Sale of tickets.
4.1. Cinema cash desks start working 30 minutes before the start of the first movie showing and finish work 30 minutes after the start of the last movie showing.
4.2. Tickets shall be returned for refund no later than 30 minutes before the start of the movie showing.
4.3. In case if the Spectator is late for movie showing, tickets shall not be returned for refund to the cash desk and cannot be returned.
4.4. In case if there is a queue at the cash desk of the cinema, then the primary right to purchase tickets shall be deemed to Spectators who purchase them for the current movie showing.
4.5. In case if Visitor comes late to the movie showing, does not arrive to the movie showing, refuses to watch the movie after its start, tickets for this movie showing shall not be subject to exchange or return to the cash desk.
4.6. Movies that are shown in different formats are indicated by the following icons: 2D, 3D, 4DX, Laser.
5. Return of tickets and products purchased in the cinema-bar for refund.
5.1 Rules of purchase and return for refund of tickets that were purchased at the cash desk.
5.1.1. When purchasing tickets for cash - money shall be returned, when paying by bank card - money shall be returned to the card from which payment was made.
5.1.2. Appeals to the cash desk for returning tickets for refund shall be accepted no later than 30 minutes before the start of the movie showing.
5.1.3. In order to make cash return, one shall provide the following: tickets, a check and a passport (driver's license).
5.1.4. It is necessary to fill out an application form and a money return statement - these documents shall be provided by the cashier.
5.1.5. Tickets shall be returned for refund at the cash desk of the Cinema.
5.2. Rules of purchase and return for refund of e-tickets.
5.2.1 The receipt of tickets on e-mail and their display in the personal office are the facts of successfully completing the purchase of tickets. A receipt or a bank Text message, which indicates the fact of payment, is not a ticket. In case if there was an error at the time of purchase, the money was debited from your card, but the order is not displayed in your personal account - fill out the form for return for refund. The term of the refund is up to 30 days.
5.2.2. Refunds shall be made no later than 30 minutes before the start of the movie showing so that other Viewers can take advantage of the vacant seats and visit the movie showing.
5.2.3. Printed or e-tickets in Сinema theaters shall be subject to direct showing to the control at the entrance to the hall, without appeal to the cash desk. In case if you can not print an e-ticket or if you have not received a ticket, but there is an order number, there is an option for exchanging it for a paper equivalent at the cash desk – in order to do this you shall inform the cashier of the order number contained in the e-mail and text message confirmation.
5.2.4. Only one entry per one ticket shall be allowed. In case if the entry by ticket has taken place, then the control system will not let another entry by the ticket with the same code. Tickets shall be paid by Visa or MasterCard payment cards. Authorizations, solvency checks, and write-offs shall be carried out by processing centers of acquiring banks or on their respective payment websites. Payment by payment card shall be carried out if the card is registered, issued on the territory of Ukraine and there is CVV2-code on its reverse side. Credit, instant, salary and other types of special cards may be closed by issuing banks for making payments via the Internet. By agreeing to these purchase policies, you agree to the aforementioned terms, agree to receive newsletters from the cinema, allow processing of your personal data and confirm that you are familiar with the age restrictions that affect the movie showing.
5.2.5. Return of e-tickets. In order to return tickets, you shall fill out a return form on the Сinema website.
5.3. Rules of purchase and return of products from the cinema-bar.
5.3.1. The return of food products purchased in a popcorn-bar and the exchange of them for quality goods or return of money shall be allowed only in cases of expiration of the goods according to the date on the packaging, damage to the product packaging or obvious signs of insufficient quality. In all other cases, goods purchased in a popcorn-bar shall not be a subject to return.
6. Access control procedure.
6.1. Spectators shall not enter the cinema hall no later than 5 minutes prior to the beginning of the movie demonstration for the movie showing, for which the ticket was purchased.
6.2. Spectators shall keep the tickets and cash checks until the end of the movie showing. Appeals concerning loss of tickets or cash checks shall not be accepted.
6.3. Visitor has the opportunity to purchase a ticket within 20 minutes after the start of the movie showing and go to the cinema hall within 30 minutes after the start of the movie showing in case if there is a ticket, which was purchased for that exact movie showing.
6.4. The administration of the Cinema has the right to exercise additional control over the needs of the Spectators before appearing during the session.
6.5. In case if the Spectator leaves the cinema hall during the movie showing, the controller has the right to demand a ticket when the Spectator comes back.
6.6. The seats shall be taken according to the number of the row and the number of the place indicated on the ticket.
6.7. It is forbidden to change seats during the movie showing in the hall.
6.8. Discounts and privileges shall be granted only to NON-premier films allowed by the distribution companies under the terms of the Memorandum, as well as in connection with the promotions arranged by the cinema.
6.9. Foreseen discounts and privileges can be canceled according to the instructions of the owner of the rights (licenses) for movie distribution, which the cinema reports by placing an advertisement on the official website of the company.
6.10. According to the new edition of the Regulation on the state license for the right to distribute and display films, the Cabinet of Ministers of Ukraine has defined such indexes of the cinema audience:
"0" – general audience, that is that the movie can be viewed without any restrictions. These movies are designated for family viewing. They are equally interesting for different categories of spectators, regardless of age. It is prohibited to show any scenes that contain a naturalistic display of brutality and violence. Realities of complex reality should be displayed with maximum conditionality.
"12+" – a movie, watching of which shall be allowed to children from 12 years old only in case of presence of their parents. Such films may contain some scenes that parents consider to be inappropriate for watching by children on themselves.
"16+" – movie, watching of which shall be forbidden to persons younger than 16 years old. Such films may include scenes of limited degree of violence and cruelty (fights, the use of weapons without excessive bloodshed, limited image of an accident or disaster, as well as scenes that include short nude images, episodic use of obscene words).
"18+" – movie, watching of which shall be forbidden to persons younger than 18 years old. Movies may contain scenes of violence, cruelty, pictures of catastrophes, horrors, explicit nudity, and simulation of intimate relationships. Cinema theaters may show such movies at any time of the day.
7. Spectators are forbidden to do the following.
7.1. Enter the cinema hall without a ticket.
7.2. Take seats that do not match the number of row and place that are indicated on the ticket.
7.3. Visit the Сinema in the state of alcohol or narcotic intoxication.
7.4. Carry and eat any food products and drinks purchased in any other public catering, supermarket, shop, etc. on the territory of the cinema.
7.5. Carry any kind of firearms, gas or cold weapons on the territory of the Сinema, regardless of the availability of documents that give the right to wear it, except for law enforcement officers who have the weapon and have visited the cinema because of official matters. It is also prohibited to carry poisonous, combustible and explosive substances on the territory of the cinema.
7.6. Conduct a photo, video recording and audio recording, in particular on mobile phones, as well as to use other technical means during the movie showing in accordance with the Law of Ukraine "On State Support to Cinematography of Ukraine", the Law of Ukraine "On Copyright and Related Rights", the Code of Ukraine on Administrative offense, and the Criminal Code of Ukraine.
7.7. Smoke in the halls for Spectators, in the lobby, in the cinema-bar, in the dressing-rooms, including e-cigarettes, wipes, and IQOS.
7.8. Disturb the silence in the cinema hall during the movie showing.
7.9. Curse, gamble, behave aggressively, disturb the silence, use objects that create a noise effect and interfere with the rest of other cinema Visitors. Cinema employees have the right to independently, with the involvement of representatives of the guard service, to take out the offenders from the cinema or the cinema hall, as well as to call the police for eliminating the offense. In this case, the cinema shall not be liable to refund the cost of the ticket purchased by the Visitor.
7.10. Use mobile communication means during the movie showing. These means shall be switched off or switched to silent mode; the brightness of the screen shall be reduced.
7.11. Enter the Cinema with animals.
7.12. Enter the territory, which is intended for the official use of the cinema employees.
7.13. Visit the Cinema in dirty clothes.
7.14. Litter and scatter various items (packaging, gum, napkins, etc.) in a Cinema and in cinema halls.
7.15. Resell tickets at a price higher than the one indicated on the ticket.
7.16. To bring a large hand luggage and cellophane bags into the cinema hall.
7.17. Persons under 16 years of age, unaccompanied by their parents or their substitutes shall not be allowed to the cinema during the night (from 23.00 to 6.00), as well as movie showings, the time of the beginning or end of which is between 23.00 and 6.00. There are following persons who substitute parents: adolescent close relatives (brothers and sisters, grandparents, brothers and sisters of parents), adoptive parents, guardians or caretakers, representatives of institutions under the care of which is a child under the age of 16.
7.18. Persons under the age of 21 are prohibited from drinking alcoholic beverages on the territory of the Сinema.
7.19. Spectators-children under 5 years of age without the accompanying of parents or persons who substitute them shall not be allowed to movies showings.
7.20. Enter the Cinema hall with bikes, skates, baby carriages, sledge, wearing roller skates.
8. Responsibility of Spectators.
8.1. Spectators are obliged to carefully treat the property of the Cinema, not to spoil it, maintain cleanness and order in cinema halls, in the cinema-bar and on the territory of the Cinema in general.
8.2. In case of damage to the property of the Cinema, the Spectator is indisputably obliged to reimburse the sum of the damages caused to the "CINEMA Citi" Cinema in full. "CINEMA Citi" Cinema is a legal entity, which is owned by "CINEMA Citi" TM on the right of ownership/use and/or which directly/indirectly carries out business activities on the territory of this cinema.
8.3. Cinema employees have the right to force the Spectator to leave the cinema area without reimbursing him the money spent on the cinema in case if Spectator violates these Rules and/or generally accepted rules and norms of conduct (obscene vocation, aggressive behavior, silence in the hall during the movie showing, etc.).
8.4. The cinema shall not bear any responsibility for damage caused to the health or property of Spectator by unlawful actions of a third party.
8.5. All Spectators have the right to file claims for the cinema services to its administration during the Cinema business day.
8.6. These Rules may be amended and supplemented by the management of the Cinema unilaterally.
8.7. In case if Spectator finds a suspicious object (bag, bundle, pack, package, suitcase, etc.), he shall immediately inform the cinema administration or guard about such a discovery.
9. Rules of attending movie showings in 3D format.
9.1. Spectator shall purchase 3D glasses for watching movies in 3D format in the cash desk of the cinema. Upon purchasing 3D glasses, the Spectator has the opportunity to re-use them in the Сinema.
9.2. 3D glasses are subject to exchange only in case of defects detection during the purchase, until the Spectator has left the cash desk.
9.3. Spectators-children under the age of 12 shall be allowed on a movie showing in 3D format only with the accompanying of adults.
9.4. Spectator-child regardless of age is obliged to purchase 3D glasses. Parents of the child-spectator shall determine the extent to which their child perceives the 3D movie under personal responsibility.
9.5. The Cinema is not responsible for any discomfort the Spectator may have as a result of watching a movie in 3D format.
9.6. In case if the Spectator has eyesight problems he should consult a doctor before visiting the 3D movie showing. In case if the Spectator wears glasses with diopters 3D glasses shall be put over those.
10. Rules for attending film screenings in 4DX format.
10.1. 4DX is a complete immersion in the world of cinema. In 4DX halls, spectators experience vibration, odors, wind and fog effects, rain and snow, extraordinary light and heat effects, and chair movements.
10.2. We offer to refrain from attending 4DX sessions to the following categories of Spectators:
- children under 6 years. Spectators-children under the age of 12 are allowed to film in 4DX format only accompanied by adults; The child viewer, regardless of his age, needs to buy 3D glasses. The parents of the child-spectator under personal responsibility determine the degree of possibility of their child's perception of the 4DX film;
- persons with a height of less than 100 cm;
- people with serious medical problems (high blood pressure, heart disease, back or neck disease, epilepsy, etc.);
- elderly spectators, pregnant women and emotionally vulnerable people, people prone to seasickness and people with visual impairments;
- persons in a state of alcohol or toxic intoxication;
- due to the specifics of rocking chairs, we are also forced to limit visits to persons weighing more than 120 kg
- bring fried food, drinks in open containers;
- wear clothes that are sensitive to moisture;
- take electronics or valuables;
- to leave their seats during the screening of the film.
The cinema is not responsible for any discomfort to the viewer that may arise as a result of watching the film in 4DX format. Spectators-children under the age of 7 are allowed to film in 4DX format only accompanied by adults.
11. Permission to use personal information.
11.1. In order to provide the User with the services of the network of "CINEMA City" cinema theaters, the User allows the Cinema to use his personal data, which became known to the Cinema during his registration or when selling any Cinema product or service to him, in particular: e-mail, contact phone number, postal address, last name, name, patronymic and other personal information provided by the User.
11.2. By registering, the User confirms that he has been duly informed in written form about the inclusion of his personal data into the Cinema database for the purpose of ensuring the implementation of public-legal, economic, administrative and other relations that require the processing of personal data according to the legislation of Ukraine. The User also agrees with processing his personal data, using it for marketing and statistical analysis, sending the User the marketing and promotional information about the activities of the "CINEMA City" Cinema network by sending text messages, e-mail, via Viber and other formats and services that may arise in the future. The User also agrees that the Cinema has the right to process the received personal data of the User both independently and with the help of third parties without any other (additional) agreement on behalf of the User. In this case, the Cinema obliges such person to adhere to the principles and rules of processing personal data provided by the current legislation, in particular the confidentiality of personal data, and to ensure the security of personal data during its processing and protection.
11.3. All the issues that are related to the receipt of services by the Visitor shall be resolved by the parties using the personal data of the Visitor, which were indicated to him at registration and payment of tickets and related services on the Cinema Website. In case if the personal data are provided in a way that does not allow the establishment of the identity of recipient (Visitor), the Contractor has the right to refuse the Visitor in the investigation of the controversial issues.
12. Rules of using the Cinema cloakroom*
12.1. Clothes shall be accepted to the cloakroom only in case if there is a ticket for the movie showing.
12.2. The fact of accepting things for storage is evidenced by the issuance of a numbered token coin.
12.3. Only one thing can be placed on one cloakroom place.
12.4. Upon taking a numbered token coin, the Spectator agrees with the rules of use of the Cinema Cloakroom.
12.5. The employees of the cloakroom and the administration of the cinema shall not be responsible for the property (money, cell phones, documents, keys, etc.), left in the pockets of outerwear.
12.6. Only outerwear shall be accepted for storage in the cloakroom.
12.7. Cloakroom employee shall not be required to check driver’s license of the person who shows a numbered token coin. The rights to receive outerwear are certified by the issue of a numbered token coin.
12.8. In case of the risk of loss, damage to things, the cloakroom employee may change the way, place of storage and other conditions without waiting for the consent of the person who handed over those items.
12.9. In case of loss of a numbered token coin by visitors who have handed over the items for storage, the return of the items shall be made only after the business hours of cloakroom ended, in case of presence of the identity document (passport, driver) of the Spectator applying for the receipt in the presence of the senior administrator. Return of things shall be made documented using an appropriate statement. In this case, the visitor who claims to receive the things is obliged to confirm the belonging of things to him (checks, distinctive features of things, etc.).
12.10. A Spectator who has lost a numbered token coin is required to indemnify the cinema in the amount of the token value.
12.11. Things that are not demanded and/or forgotten by Spectator shall be listed by a cloakroom employee in the presence of a senior administrator and transferred for storage.
* In case if this is foreseen in the cinema.
THANK YOU FOR FOLLOWING THESE RULES!
- Offer position
"CINEMA City" cinema network offers (renders an offering) to conclude a purchase and sale contract for Goods and provision of Services on the terms and in the order indicated below. The Buyer, who acts in order to purchase the Goods and receive the Services, accepts the terms of this offer for the conclusion of purchase and sale contract for goods and services (hereinafter referred to as the Contract) on the following terms.
1. General provisions
1.1. The following information is the official offer (offering) of the Network of "CINEMA City" movie theaters to any individual (hereinafter – Buyer) to enter into a purchase and sale contract for sale of goods and provision of services. The said agreement is public, that is, according to Article 633 of the Civil Code of Ukraine, its conditions are identical for all buyers.
1.2. The provisions of this offer (offering) define all essential terms of the Agreement and are the same for all buyers.
1.3. According to Article 642 of the Civil Code of Ukraine, the complete and unconditional acceptance of the terms of this offer (offering), which confirms the conclusion of a purchase and sale contract for sale of goods and provision of services under the following conditions, is the fact of the registration and confirmation of the order.
1.4. By means of registration of the Order the Buyer confirms the approval and unconditional acceptance of the terms of this offer (offering).
1.5. By concluding the Contract (i.e., accepting the terms of this Offer (Offering) by executing the Order), the Buyer confirms the following:
a) The buyer is fully acquainted and agrees with the terms of this offer (offering);
b) In this case, while making an acceptance (placing an order and further payment for the goods and/or services), the Buyer gives the Seller his consent to the collection, processing, storage, use of his personal data according to provisions of the Law of Ukraine "On Protection of Personal Data".
He authorizes the collection, processing, storage and use of his personal data under the conditions established by the Law of Ukraine "On Protection of Personal Data". The permission for the processing of personal data is valid for the whole term of the Contract, as well as for an indefinite period after its expiration. In addition, by concluding the Contract, the Buyer confirms that he has been notified (without additional notification) of the rights established by the Law of Ukraine "On Protection of Personal Data", on the purposes of data collection; and also that his personal data is transferred to the Seller in order to fulfill the conditions this Contract, the possibility of mutual settlements, as well as for the receipt of accounts, statements and other documents. The Buyer also agrees that the Seller has the right to grant access and transfer his personal data to third parties without any additional notifications from the Buyer without changing the purpose of processing personal data. The extent of the rights of the Buyer as a subject of personal data according to the Law of Ukraine "On Protection of Personal Data" is known and understood to him.
c) He is completely acknowledged and agrees with the terms of the "Rules of visiting the "CINEMA City" cinema network and agrees to follow the above mentioned Rules.
2. Terms and definitions.
2.2. Product and Services - a description, which is determined by the Seller for which the Seller determines the price, name and assortment that are placed on the electronic service https://cinemaciti.ua/., that include but not exclusively: online movie showing ticket sales, receipt of tickets on e-mail or into Buyer's personal office, sale of 3D glasses, receiving of online gift certificates.
2.1. The seller - "CINEMA City" cinema, which refers to the business entity (legal entity or individual entrepreneur), which owns/uses "CINEMA City" TM and/or which directly/indirectly carries out business activity on the territory of this cinema.
2.3. Buyer is a capable individual person, who executes the order of the Goods and Services from the Seller using the Service https://cinemaciti.ua/ according to the terms of this public offer (offering).
2.4. Order is the Buyer's application for the purchase of Goods and the provision of Services, which is addressed to the Seller, is executed and provided to the Seller via the software means of online service https://cinemaciti.ua/
2.5. Service https://cinemaciti.ua/ is a set of data, which can be accessed via a web browser and program modules, united by a single management system, located on the Internet at the address https://cinemaciti.ua/
2.6. Place of business of the Seller - "CINEMA City" cinema network, the location of which is defined on the Service https://cinemaciti.ua/ on the Internet.
3. Subject of purchase and sale contract for sale of goods and provision of services.
3.1. The Seller undertakes, on the terms and according to the procedure established by this offer (offering), to conclude a purchase and sale contract for goods and services, to sell, transfer to the ownership of the Buyer the Goods and to render services on the basis of the Buyer's order. The Buyer undertakes to receive such Goods and/or Services and pay their value according to the terms of this Contract.
3.2. The Seller confirms that he has all the necessary permits for the conduct of economic activity, provided by the legislation regulating the sphere of legal relations that arise and is in force in the process of execution of the contract; and also guarantees that he has the right to sell the goods and render services without any restrictions, respectively to the requirements of the current legislation of Ukraine and undertakes to be liable in case of violation of the rights of the Buyer in the process of execution of the contract and the sale of goods and provision of services.
3.3. The Buyer accepts the terms of this offer (offering) and concludes the Contract at the moment of ordering by clicking on the "Buy" button via the Service https://cinemaciti.ua/ or in another way, which means acknowledgement of the Buyer with the text of this offer (offering) and acceptance of its terms.
4. Ordering options.
4.1. The Buyer personally places the Purchase via the Service https://cinemaciti.ua/ by clicking on the "Buy" button or otherwise and confirming acceptance of this Offer (offering).
4.2. The Order for Goods and Services may be placed by the registered Buyers on the Service https://cinemaciti.ua/.
5. Price and terms of payment.
5.1. Current prices for each Goods and Service on the date of placing the Order are indicated on the Service https://cinemaciti.ua/. In case if the Product or Service is received by the Buyer not on the day the Order is placed, the prices for the Goods and Services may be changed by the Seller unilaterally.
5.2. The total value of the Goods and Services provided to the Buyer shall be indicated in the settlement and shipping documents provided by the Seller to the Buyer (or his Representative) upon receipt of the Goods and the provision of the Service to the place of the Seller's business activity. Documents that are specified in this paragraph are the constituent parts of this Contract.
5.3. The contract price is equal to the amount of the value of all purchased Goods and provided Services. The amount of the order may vary depending on the price, quantity or range of the Goods and Services available at the appropriate place of the Seller's business on the date they are received.
5.4. The Buyer shall pay the Order using the payment system service.
5.5. In case of cash payment, the Buyer is obliged to pay the Seller the price of the Goods and/or Services at the time of their receipt, unless otherwise provided by an arrangement or agreement between the parties at the place of business of the Seller.
5.6. Payment for goods and services provided by the service https://cinemaciti.ua/ shall be carried out in the national currency of Ukraine according to the prices and tariffs established at the time of purchase of goods or receiving services.
5.7. In case of non-payment, incomplete payment or late payment, the service https://cinemaciti.ua/ reserves the right not to provide goods and/or services, suspension or full non-fulfillment of the obligations assumed by it, and at the same time it shall not be responsible for the possible consequences of such decision/action.
5.8. Goods and services shall be guaranteed and provided only upon receipt of payment by the Seller.
5.9. The price of the Goods and services indicated on the Service https://cinemaciti.ua/ may be changed by the Seller unilaterally.
6. The order of acceptance-transfer of Goods and provision of Services.
6.1. The Buyer is obliged to receive the Goods and/or Services at the place of business activity of the Seller whom he has selected upon ordering the Goods and/or Services within the time periods specified in the execution of the Purchase. The Buyer has the opportunity to apply independently to the place of business activity of the Seller in order to receive and pay for the Goods and/or Services, or to authorize another person for such actions.
7. Rights and obligations of the Seller.
7.1. The Seller has the right to personally unilaterally change the prices for Goods and Services (including those ordered by the Buyer), the range of the Goods and Services.
7.2. The Seller has the right to unilaterally change the order, including completely or partially refuse to execute the Order, in case of absence of Goods or Services.
7.3. The Seller is obliged to ensure and guarantee the conformity of the quality of the Goods and Services to the quality requirements on the territory of Ukraine.
8. Rights and obligations of the Buyer.
8.1. The Buyer has the following rights:
To receive Goods and/or Service at the place of business activity of the Seller on his own or with the involvement of his representative.
To refuse acceptance of the Goods and provision of the Service in case of non-compliance of their characteristics with those previously ordered.
To execute other rights in accordance with the provisions of the current legislation of Ukraine.
8.2. The Buyer is obliged to:
Provide Seller with true, truthful and correct information, including when registering on the Service https://cinemaciti.ua/.
Pay for the Goods and/or Services according to the settlement documents at the price indicated on them.
Follow the "Rules of visiting "CINEMA City" cinema network.
9. Responsibilities of the parties.
9.1. The Seller shall not be not liable for the damage caused to the Buyer due to improper use of the Goods and/or Services that were pre-ordered on the Service https://cinemaciti.ua/ and purchased from the Seller.
9.2. The Seller shall not be liable for improper, untimely execution of the Orders and their obligations in case of providing the Purchaser with incorrect or false information.
9.3. The Seller and the Buyer shall be liable for fulfilling their obligations in accordance with the current legislation of Ukraine and the provisions of this Contract.
9.4. The Seller or the Buyer shall be released from liability for the full or partial non-fulfillment of their obligations in case if this failure is due to such insurmountable circumstances as: war or military actions, earthquake, flood, fire and other natural disasters, acts or actions of state authorities, change of customs rules, restrictions on import and export, arising independently of the will of the seller and/or the Buyer after the conclusion of this contract. A Party, which is unable to fulfill its obligations, shall immediately notify the other Party thereof and provide documents confirming the existence of such circumstances issued by the authorized bodies.
10. Contract term.
10.1. The Contract shall be considered concluded from the moment of registration and confirmation of the Purchase by the Buyer on the Service https://cinemaciti.ua/ and be valid until the acceptance and full payment of the Goods and/or Services by the Buyer.
10.2. Unilateral change of the terms of this Contract is not allowed, except for the change in the price and range of the Goods and Services by the Seller, as specified in this Contract.
11. Informational notifications.
11.1. By registering on the Service, https://cinemaciti.ua/, the Buyer gives the Seller consent to the use of his personal data that became known to the Seller at the time of his Registration or when the Buyer purchases any product or service of "Cinema City" cinema network, including: e-mail address, contact phone number, postal address, last name, first name, patronymic and other personal information provided by the Buyer.
11.2. By registering, the Buyer confirms that he has been duly informed in written form about the inclusion of his personal data into the "Cinema City" cinema network database for the purpose of ensuring the implementation of public-legal, economic, administrative and other relations that require the processing of personal data according to the legislation of Ukraine. The Buyer also agrees with processing his personal data, using it for marketing and statistical analysis, sending the User the marketing and promotional information about the activities of the "Wizoria" Cinema network by sending text messages, e-mail, via Viber and other formats and services that may arise in the future. The Buyer also agrees that the Seller has the right to process the received personal data of the Buyer both independently and with the help of third parties without any other (additional) agreement on behalf of the Buyer. In this case, the Seller obliges such person to adhere to the principles and rules of processing personal data provided by the current legislation, in particular the confidentiality of personal data, and to ensure the security of personal data during its processing and protection.
12. Rules of use of the materials placed on the Service.
12.1. Service https://cinemaciti.ua/ contains materials, trademarks, trade names and other materials protected by law, including, but not limited to, texts, photographs, graphic representations, musical and audio works.
12.2. All the content on Service https://cinemaciti.ua/ is protected by the legislation of Ukraine.
12.3. The Buyer does not have the right to use materials posted on the Service https://cinemaciti.ua/ such as: make changes, publish, transfer to third parties, take part in sales or succession, create derivative products, etc.
13. Other conditions.
13.1. Purchase and sale contract for the sale of goods and rendering of services, which is concluded according to this offer, shall be deemed as concluded on the territory of Ukraine and operating in the framework of the legislation of Ukraine.
13.2. Purchase and sale contract for the sale of goods and rendering of services, which is concluded according to this offer, shall take effect from the moment of the registration and confirmation of the Purchase and operate until the full performance of the parties' obligations according to its provisions.
13.3. Invalidity of any clause or part of a contract concluded according to this offer shall not result in the invalidity of the contract as a whole.
13.4. All disputes arising between Buyer and Seller shall be resolved through negotiations. In case of failure to resolve the disputed issue, the Buyer or the Seller may apply for a resolution of the dispute to the judicial authorities according to the current legislation of Ukraine.
13.5. The Seller has the right to make changes to the text of this offer at his own discretion at any time and without prior notification of the Buyer. The current (effective) version of the offer is always available on the Service https://cinemaciti.ua/.
13.6. The absence of a copy of the contract signed between the Seller and the Buyer, which is concluded according to this offer, in hard copy that has the signatures of the parties, shall not the basis for the recognition of this contract as a not concluded one. Confirmation of an order on the Service https://cinemaciti.ua/ according to the order made by the Buyer on the Service https://cinemaciti.ua/ shall be considered as acceptance by the Buyer (according to Article 642 and Chapter 54 of the Civil Code of Ukraine). It is the moment of entering the purchase and sale contract for the sale of goods and rendering of services into force.
13.7. In case of arising claims/offers, the Buyer can apply by phone: or send an e-mail to:
Cinema Cashback loyalty program terms
1. General provisions.
1.1. Official rules of "Cinema Cashback" loyalty program (hereinafter – Rules) regulate the basic principles and conditions of operating of "Cinema Cashback" loyalty program in Wizoria cinema network (hereinafter - "Cinema theaters" or "Cinema")
2. Terms and definitions
The following terms and definitions are used in these Official rules of "Cinema Cashback" loyalty program:
Spectator is a consumer of services, who receives them on terms that are defined in Rules of visiting Wizoria cinema that regulate the conditions for providing and receiving Cinema Services and who is registered in section "My personal office".
Basic cinema services – services of purchasing cinema tickets that are received by Spectators from the Cinema according to Сinema Citi visiting Rules. Additional cinema services – all services provided on behalf of the Cinema on the territory of the cinema.
"My personal office" – web portal for self-service of Spectators (hereinafter – Office), which contains the basic tools needed for managing services and receiving information, including the "Cinema Cashback" account.
"Cinema Cashback" loyalty program – program of encouragement of Cinema Spectators, within the framework of which program participants have the opportunity to receive "Cinema Cashback" when using Cinema services, as well as accumulate and write off "Cinema Cashback" funds according to the corresponding terms.
Rules of "Cinema Cashback" loyalty program – a document, which defines the terms and conditions for participation in the loyalty program.
Participant of "Cinema Cashback" loyalty program (hereinafter – Participant) – Cinema Spectator, who participates in the "Cinema Cashback" Loyalty program on terms set forth in these Official rules of "Cinema Cashback" loyalty program. "Cinema Cashback" funds (hereinafter – Funds) – funds credited to the Participant on his "Cinema Cashback" account and written off from it, on the grounds provided by these Official rules of "Cinema Cashback" loyalty program.
"Cinema Cashback" account (hereinafter – My Cinema Cashback) – account of the Participant of "Cinema Cashback" Loyalty program, to which, according to the official rules of "Cinema Cashback" program, funds from "Cinema Cashback" are credited to and written off .
"Cinema Cashback" pin code – code, which is used by the Participant while writing-off funds from the "Cinema Cashback" account in the cinema cash desk or in the popcorn-bar. Firstly it is assigned in form of last four digits of the phone number by which the Participant was registered. The participant is obliged to change the original assigned Pin-code to his own unique one.
Accrual (accumulation) of "Cinema Cashback" funds – a procedure, which results in an increase in an amount of "Cinema Cashback" funds on the "Cinema Cashback" account of the Participant on the grounds foreseen by these Official rules of "Cinema Cashback" loyalty program.
Write-off (use) of "Cinema Cashback" funds – a procedure, which results in a decrease in an amount of "Cinema Cashback" funds on the "Cinema Cashback" account of the Participant on the grounds foreseen by these Official rules of "Cinema Cashback" loyalty program.
Withering of "Cinema Cashback" funds – a procedure, which results in a withering of amount of "Cinema Cashback" funds on the "Cinema Cashback" account of the Participant on the grounds foreseen by these Official rules of "Cinema Cashback" loyalty program.
Charging off of "Cinema Cashback" funds – a procedure, which results in charging off of amount of "Cinema Cashback" funds on the "Cinema Cashback" account of the Participant on the grounds foreseen by these Official rules of "Cinema Cashback" loyalty program.
Other terms that are used in Official rules of "Cinema Cashback" loyalty program are used in the meanings specified in the Rules of visiting of Cinrma Citi cinema theaters.
3. General provisions and registration.
3.1. Loyalty program "Cinema Cashback" is functioning since July 15, 2021 on a permanent basis, unless otherwise specified by the Cinema.
3.2. All the Spectators, who at the start of "Cinema Cashback" loyalty program are registered on the official website of the Cinema cinemaciti.ua in "My personal office", are automatically members of the "Cinema Cashback" loyalty program.
3.3. All the Spectators, who at the start of "Cinema Cashback" loyalty program are not registered on the official website of the Cinema cinemaciti.ua (do not have an account in "My personal office"), become Program Participants after registration in any way, which is defined as a mode of registering in these Rules.
3.4. At the moment of becoming a "Cinema Cashback" loyalty program Participant, the "Cinema Cashback" account is opened for the Spectator for accounting of accrued and written off "Cinema Cashback" funds. Activation of the Account occurs automatically.
3.5. Each Participant may have only one "Cinema Cashback" account in the "Cinema Cashback" Loyalty program
3.7 Identification of Participant can be made via a phone number, a QR code provided after registration, and stored in the Participant's personal account.
3.8. The use of "Cinema Cashback" funds while purchasing tickets at the cash desk or cinema-bar products in the cinema is possible only after identification using a QR code or telephone number and the input of a personal Pin code.
3.9. Purchase of tickets "As a guest" at cinema website or purchase of tickets at the cash desk or cinema-bar products in the cinema without identifying does not provide the right to charge and / or use "Cinema Cashback" account.
4. Cinema Cashback Funds and Account.
4.1. "Cinema Cashback" UAH on "Cinema Cashback" account is a payment unit of "Cinema Cashback" loyalty program. The ratio of UAH on "Cinema Cashback" account to UAH is: 1:1 (one to one).
4.2. "Cinema Cashback" funds are credited to "Cinema Cashback" account the day after the actual receipt of services in the Cinema (a movie showing for which a ticket or other services have been purchased).
4.3. Period of validity of each UAH on the "Cinema Cashback" account is 1 (one) year since the last use. The next day after the expiration of the deadline, funds are burned out (removed from the "Cinema Cashback" account).
4.4. Funds can not be transferred to third parties.
4.5. Participant cannot receive funds from the "Cinema Cashback" account in cash equivalent in cash or in non-cash form.
4.6. Account of the Participant and accrued Funds can not be combined with Accounts and Funds of other Participants of the Program.
4.7. Information on Funds (their accrual, write-offs) can be found in "My personal office".
4.8. The amount of "Cinema Cashback" funds, which is more than 799 UAH, shall be taxed according to the current legislation of Ukraine.
5. Accrual of "Cinema Cashback" Funds.
5.1. A participant of "Cinema Cashback" Program has the right to receive funds when purchasing tickets for movie showing or prodacts in Wizoria cinema-bar in the amount of 3% of expenses of Spectator.
5.2. In the process of "Easy Registration" in the cash desk, "Cinema Cashback" funds shall be accrued, but they are not available for writing-off until the moment of full registration on the official website.
5.3. Spectator may be a participant in additional special offers from the Cinema, under which an additional amount of "Cinema Cashback" funds may be accrued to the Spectator's Account.
5.4. "Cinema Cashback" loyalty program is cumulative.
5.5. "Wizoria Cashback" funds shall be accrued to "Cinema Cashback" Spectator's account automatically.
5.6 Cinema Cashback funds are not accrued when using promotional offers at the box office and movie bar.
6. Writing-off of "Cinema Cashback" funds.
6.1. The participant has the right to use the accrued "Cinema Cashback" funds until their withering in "My personal office" program.
6.2. Use of "Cinema Cashback" Funds by the Participant is possible provided that they are available and accessible for use on the Account of the Spectator.
6.3. Use of the Funds by a Participant is possible on the Cinema Services.
6.4. The use of "Cinema Cashback" funds for the Cinema Services takes place at the time of receiving services (purchase of tickets at the cash desk or on the official website of the Cinema and/or purchase of goods in the popcorn-bar) provided that they are available on the Participant's Account.
6.6. "Cinema Cashback" funds can be written-off only by whole numbers. Kopecks are not available for use, but they accumulate on the Account. While drawing up an integer number, they may be used by the Participant.
6.7. The use of Funds for the Cinema services is the inclusion of funds from the "Cinema Cashback" account of the Program participants for partial or full (but not less than 0.10 UAH from the ticket price when used for the purchase of tickets).
6.8. "Cinema Cashback" funds can not be exchanged: for movie showings at sale price and for excise products.
6.9. The use of funds from "Cinema Cashback" account is not possible when using the Cinema promotional code by the cinema Spectator to pay for services, as well as for participation in special offers.
7. Withering and charging off of Funds.
7.1 «Cinema Cashback» funds are withered in case if their validity period expires, as specified in clause 4.5 of the Official rules of "Cinema Cashback" loyalty program.
7.2 Funds can be charged off in case if the Participant fails to comply with the rules of service provision and/or the Official rules of "Cinema Cashback" loyalty program.
9. Rights and obligations of parties.
8.1 Participant has the ability to check the presence of messages from the Cinema in the section "My Cinema Cashback account" in account "My personal office".
8.2 Participant has the right to check the status of the Account in account "My personal office".
8.3 Cinema has the right to conduct Special Offers for the Participants within the framework of the Program.
8.4 Information on the conducting of Special Offers for the participants within the framework of the Program is provided on the official website of the Cinema or other available means for the Participant on the choice of the Cinema.
8.5 Cinema has the right without notification to stop participating in the "Cinema Cashback" loyalty program of any Participant in the following cases:
8.5.1 Failure of the Participant to comply with the Official rules of "Cinema City Cashback" loyalty program or the current legislation of Ukraine;
8.5.2 Providing by the Participant the information, which misleads and is unreliable;
8.6 Cinema reserves the following right.
8.6.1 At his discretion, make changes, as well as cancel these Official rules of "Cinema Cashback" loyalty program, without prior personal notification from the Participants. Information about these changes shall be published on the official website of the Cinema one day before the date of entry into force of these changes;
. Make changes, without prior personal notification of the Participants, to the list of services for which funds of "Cinema Cashback" are written off and their amount;
8.6.1 Suspend or discontinue "Cinema Cashback" loyalty program at any time with the notice of the Participants on the official website of the Cinema;
8.6.2 By continuing to participate in "Cinema Cashback" loyalty program, the Participant agrees to the terms and conditions of the Official rules of the program.
8.6.3 The relations that arise between the Spectator and the Cinema and are not governed by these Rules shall be determined by the current legislation of Ukraine.
Frequently Asked Questions
FAQ of new safety rules
I can't wear a mask, do I have the right to go to the cinema in that case?
Staying on the territory of the cinema is possible only under the conditions of observance of the mask mode.
I can't wear a mask, do I have the right to go to the cinema in that case?
Yes, you do. According to the current regulatory framework, spectators should wear a mask during the session.
Is it possible to buy products in the cinema bar?
Yes, it is. The products are packaged in such a way that their consumption is safe and comfortable.
How is the cleanliness and safety of the cinema ensured?
Our employees have protective masks and gloves, protective shields between employees and guests are placed at the box office. Disinfectors for hand treatment are available for visitors on the territory of the cinema. We strictly follow all the recommendations in accordance with the Resolution of the Cabinet of Ministers of Ukraine.
- I can't wear a mask, do I have the right to go to the cinema in that case?
FAQ about 4DX
What is 4DX technology?
4DX is a technology used to show feature films. Allows you to watch feature and animated films with an additional set of special effects that enhance the viewing experience and a more complete immersion in the plot. 4DX involves the use of visually tangible and aromatic additions, changing the position of the spectator space in space synchronous with the video and audio track. Unlike 4D rides, 4DX technology is used in longer-running works - full-length new blockbusters. Key additions to view:
- movement, rotation and shocks of chairs;
- water splashes and wind (both front and rear);
- supply of steam to the hall (aka fog or smoke);
- frontal general wind;
- flashing strobes;
- soap bubbles;
- aromatic steam (created by special devices by mixing flavors).
What is the principle of operation of 4DX technology?
A regular feature film (dynamic game or animated) is shown in a special cinema hall with 4DX equipment. Along with the video and audio track, certain effects are synchronously transmitted, which complement the main film and enhance the effect of presence.
4DX combines with 3D stereoscopic viewing technology. It can also be used to show regular 2D and even black and white movies.
The seats in the 4DX auditorium are equipped with special drives that allow you to move at certain speeds in three planes by moving smoothly, pushing and lightly tossing. Also, the mechanics allow you to create vibrations of variable power separately backs and footrests. All movements of chairs are as much as possible synchronized with the image on the screen. The chair can mimic a fall, rocking on a boat, shaking in a car or plane.
Inconspicuous air and water nozzles for the rear and front (for the next row of seats) effect are also built into the backs of the seats.
Frontal effects for the first rows are provided by a special rack in front of them. The supply of steam to the hall is carried out by devices that are disguised in a small space in front of the screen.
Stroboscopes are located around the perimeter of the hall ceiling. Management and synchronization are performed by special controllers running a computer application that uses a parallel track of special effects, recorded in a file. When digitally displayed from the server, this file is transmitted along with the content. The following natural phenomena are reproduced very realistically and spectacularly in the cinema:
How do 4DX special effects fit into a movie?
All additional special effects (flight, race, wind, rain, fog, various smells, noises, lightning, chair movements) fit organically into the outline of the plot, complementing it and enhancing the effect of immersion in the film. Special effects create a special atmosphere when watching a movie, without turning it into an attraction. Their main function is to enhance the impression, sharpen all feelings, make them immerse themselves in the events on the screen as much as possible, and not make them laugh or surprise.
How is the 4DX hall different from other halls?
The 4DX hall is specially equipped for the viewer to feel the effect of full presence in the film. The unique 4DX technology provides movable seats and installation for additional special effects. So, the 4DX room is:
· Movable chairs, the movements of which are as synchronized with the image on the screen; chairs can vibrate, tilt, simulate falling, rocking on a boat, shaking in a car or plane;
· Imitation of natural phenomena (rain, wind, fog, lightning, bubbles are very realistically and spectacularly reproduced in the cinema);
· Smell - new technology allows you to enrich the language of cinema, to put in each frame even more information with the help of flavors.
Please note that 4DX cinemas use the same sound, projection equipment and 3D systems as 2D and 3D technologies.
What movie screening technology is used in 4DX?
The equipment of film screening in halls with 4DX technology is the same as in our halls - it is large screens across the entire width of the hall, excellent sound and film projection equipment from world leaders (Dolby, JBL, Kinoton, Sony).
In 4DX halls (as well as in our halls) we use the latest 3D technology with a very bright image and a deep 3D effect.
We suggest using personalized 3D glasses to watch 3D movies. This allows you to ensure hygiene, high quality 3D, and also allows viewers to save on subsequent trips to the movies, if you use glasses several times.
Do you need personalized 3D glasses to watch a movie in the 4DX hall?
If the movie is shown in 3D, you need to buy personalized 3D glasses to watch it. You can store them, take care of them yourself and use them several times. This way you will save on movie attendance.
Please note that in case of damage to the glasses, we cannot guarantee the quality of viewing.
If the film is in 2D format, you do not need to buy personal 3D glasses.
Are there rules of conduct in the 4DX hall?
To get the most out of your 4DX movie, please follow the rules of safe behavior in the hall:
1. We advise not to bring 4DX children under 6 to movies. They may be frightened by special effects or fall from moving chairs.
2. We do not recommend watching 4DX-movies to pregnant women, the elderly, as well as anyone who may be too emotional about events on the screen and special effects.
3. Please do not bring food that leaves greasy stains and drinks in open containers to the 4DX cinema, as they can contaminate you and other spectators while the seats are moving. We recommend buying popcorn in a special package and drinks in bottles with lids in our popcorn bars.
4. The water sprayed during the film is specially purified. But still please do not wear in the 4DX-room things that are sensitive to moisture.
5. We advise you not to take valuables and electronics with you, because we are not responsible for lost or damaged items.
6. When watching movies in 4DX, we advise you not to get up from your seats and not to walk around the hall.
Is it possible to bring food to the 4DX hall?
In the 4DX hall it is allowed to take food purchased in our cinema bars. It is the most convenient and safe for watching movies in cinemas. But we ask you to be careful when moving the chairs and we recommend eating a little popcorn before viewing, so that the glass is not too full, and the drink glass should contain lids.
Is it possible to take children under 6 years old to the 4DX hall?
It is not recommended to take children under 6 years old to the 4DX hall, as they may be frightened by special effects and fall out of the movable 4DX chairs. There are no free tickets for children under 6 in the 4DX hall.
Also, if the movie is shown in 3D, you need to purchase additional personal 3D glasses.
Are there any discounts in 4DX halls?
For privileged categories of visitors, discounts are not provided for screenings in 4DX cinemas.
Is it possible to book a ticket to the 4DX hall?
There is no booking service in the network of our cinemas. You can always buy tickets online on our website and in the mobile application anywhere and anytime. It's fast and convenient.
Which places are better to choose?
In the 4DX hall all seats are convenient for viewing. The film is equally well received from anywhere. All seats in the 4DX have the same equipment to create additional special effects.
What if I don't feel all the effects?
If you find any difficulties or problems, contact a cinema employee and he will transfer you to another place.
It should also be noted that 4DX technology is very complex and requires special attention from the cinema.
Please note that we do not prescribe special effect codes for movies. This is done by CJ 4DPLEX specialists and filmmakers. We, like all other 4DX cinemas around the world, get a ready-made code of special effects, which we will learn in the first session with the audience.
The system of odors in 4DX-halls in different films
The odor delivery system during film screenings in 4DX cinemas works with an arsenal of 8 types of odors. Among them:
garden of roses;
· flower shop;
· Pacific breeze;
· white gardenia;
· coffee 2010;
· raspberry rain;
· gunpowder of firearms;
· burnt rubber.
Usually, each film uses at least 3-4 scents. 4DX technology allows you to enrich the language of cinema, saturating each frame with even more information with the help of flavors.
The 4DX format is a revolutionary movie viewing system that engages all five human senses and transports the viewer to the epicenter of events on the screen. 4DX technology offers a full set of special effects that allow the viewer to become a participant in the film and experience an unprecedented cinematic experience.
How many effects in 4DX in the movie?
Each film uses a different individual set of 4DX special effects. We, like all other 4DX cinemas around the world, get a ready-made code of special effects, which we will learn in the first session with the audience.
Cinemas do not prescribe special effect codes for movies. This is done by 4DX technology specialists together with the creators of each film. For example, Interstellar director Christopher Nolan chose a minimum of special effects to show the film in 4DX, explaining that there is no water, wind or odors in space (where most of the film's scenes take place).
- What is 4DX technology?
FAQ about visiting cinema
Where can I find the rules for visiting Cinema City cinema network?
Official rules of Cinema Citi cinema network are outlined here.
How Cinema city cinema network adheres to the policy of confidentiality?
Cinema city cinema network as an operator of the website cinemaciti.ua is aware that the security of your confidential information related to the use of our website is a subject of special consideration. We regard the protection of your personal data very seriously.
You can use our website without disclosing your personal data. You are not required to enter your personal data as a condition of using our website, except when it is necessary to provide you with the services upon your request.
We collect personal data only in case if you provide us by the way of registration, form filling or email notification for the purpose of ordering goods or services, sending applications or requests for materials that you order, as well as in other similar situations when you are sending us information.
We fully control and are responsible for the use of any personal data that you provide to us. We guarantee that all the relevant personal data protection measures will be taken. By purchasing or booking tickets on Cinema City website, you automatically agree to receive personal offers or promotional messages on the specified contacts.
What is the price of the ticket?
The ticket price depends on the cinema, time and day of the week. In order to find out the price of a ticket, you shall choose the movie you are interested in, the day and time of the movie showing, and select the seat that you would like to buy on the scheme of the cinema hall. Please note that in Cinema City cinema there are promotions and special offers for which you can get discounts for tickets. You can find out more about them in the section "special offers".
When will the schedule appear?
Schedule for the new movie week (Thursday - Wednesday), appears on Tuesday evening. Tickets to individual movie showings may be available on any day while having the opportunity to open sales for the most anticipated movies beforehand with the consent of the distributor. You can learn about opening sales in such situations via our social network, e-mail communication or website.
How to find out whether a movie will be released?
Website section "Soon" contains all the announcements of movies with the date of their release. In case if the movie you are interested in is not in the section, maybe it is not scheduled to be released in this cinema or its release has not yet been agreed.
Age limit for watching movies?
"0" – general audience, that is that the movie can be viewed without any restrictions. These movies are designated for family viewing. They are equally interesting for different categories of spectators, regardless of age. It is prohibited to show any scenes that contain a naturalistic display of brutality and violence. Realities of complex reality should be displayed with maximum conditionality.
"12+" — a movie, watching of which shall be allowed to children from 12 years old only in case of presence of their parents. Such films may contain some scenes that parents consider to be inappropriate for watching by children on themselves.
"16+" — movie, watching of which shall be forbidden to persons younger than 16 years old. Such films may include scenes of limited degree of violence and cruelty (fights, the use of weapons without excessive bloodshed, limited image of an accident or disaster, as well as scenes that include short nude images, episodic use of obscene words).
"18+" — movie, watching of which shall be forbidden to persons younger than 18 years old. Movies may contain scenes of violence, cruelty, pictures of catastrophes, horrors, explicit nudity, and simulation of intimate relationships. Cinema theaters may show such movies at any time of the day.
What is the premiere movie showing period?
The premiere period is the period when movies are shown and no discounts are available.
Is there a period of first screening of movie?
Distributor of the movies in Ukraine might make a decision to show the movie before the date of his official premiere. In this case, the price of tickets for first screenings may differ from the usual prices in the cinema.
In case if we get permission for a first screening of a movie, we will be obliged to send notifications via email and text messages and post news on social networks, in the mobile application.
What is the language of the movie? Are the movies shown in their original language?
Movies in our cinema can be shown in Ukrainian, in the original language with Ukrainian subtitles or in Russian with Ukrainian subtitles.
According to the legislation, in cinemas of Ukraine movies shall be shown with obligatory dubbing in Ukrainian or with Ukrainian subtitles. Therefore, as a rule, movies in our cinema theaters are shown with a Ukrainian translation. At the same time dubbing shall be arranged by the distributor of the movie. Cinema theaters are not related to the choice of language. They only screen the content provided by the distributor.
We periodically show movies in the original language, in case if it is provided to us by distributors. In case if such movies appear in release, we will necessarily report this on the website and in social networks.
What determines the release of a movie in your cinema theaters?
The duration of the movie release in cinema depends on the terms of the contract, which is concluded between us and distributors for each movie and format separately.
What is "Personal invitation to the cinema"?
"Personal invitation to the cinema" is your free ticket to any non-premier movie on any day. The invitation is subject to exchange for tickets at the box office of Cinema City cinemas. Does not apply to pre-premiere screenings, film presentations, themed events, sessions in the VIP-hall and 4DX format.
What are the benefits of personal 3D glasses?
We sell personal 3D glasses in individual packages. No one used them before you. They do not have any microbes, scratches or other damage.
Where to buy personal 3D glasses?
Personal 3D glasses are sold at the cash desks of all Cinema City cinema theaters and online at cinemaciti.ua .
Is it possible to return personal 3D glasses?
There are no functions for returning personal 3D glasses.
Are there personal 3D glasses for children?
There are two sizes of personal 3D glasses: for adults and children.
How is it possible to buy tickets for Cinema City?
Tickets for movie showings of Cinema City cinema can be purchased in two ways: on the website cinemaciti.ua or in the cinema cash desk. In order to purchase tickets on the website, you shall select the movie, the date and time of the movie showing, and click on the selected places. Payment shall be made using bank card. In the lobby of each cinema there are cash desks, where you can pay for a ticket, both in cash and using bank card.
How many tickets should be purchased in order the movie showing will take place?
It is enough to purchase one ticket at full price for the movie showing to take place.
Is there a need to buy a ticket for a child younger than 6 years old?
Сhildren under 6 years of age, who are accompanied by parents, shall be entitled to free movie viewing without providing additional seat for movies that do not have age restrictions.
Are there discounts on movies?
Yes, we have permanent and seasonal promotions, special offers and discounts. For each cinema they are presented in the "special offers" section of the website. In addition, participants of Cinema Cashback loyalty program will systematically receive additional special discounts and offers.
Is it possible to exchange tickets
It is not possible to exchange tickets. It is possible to return purchased tickets no later than half an hour before the movie showing, and buy new ones at the cash desk or on the website.
What are the rules for using certificates purchased before July 14, 2021?
Certificates of the previous model, which were purchased at the Cinema City cinema before July 14, 2021, will be valid until December 31, 2021. Such certificates are valid only for tickets.
Please note that from July 14, 2021 in the Cinema City network you can buy updated certificates that can be used for tickets and movie bar products, denominations of 150, 300, 500 and 1000 UAH, valid for 180 days.
Give positive emotions of visiting cinemas of Cinema City to your loved ones.
Rules of returning tickets that were purchased at the cash desk.
In order to return tickets at the cash desk, you shall provide tickets, a check, a passport (driver's license). In case if the passport/driver's license is not available, their photocopy or image in the cell phone will be suitable. Also, in case if you know the passport or driver's license data by heart, you can simply tell it to the cashier.
It is necessary to fill out an application form and a return statement - these documents will be issued by the cashier.
In case if payment was made using a payment card, the application must contain the indication of the first and last four digits of this card.
What is the procedure for returning tickets purchased online?
Return of tickets that were purchased online by a registered client may be performed on the website in your personal account, section "My tickets" by clicking on the "Return" button. In order to return tickets that were purchased as a "guest", fill out form on our website.
When will be returned money for tickets that were purchased online?
The funds for tickets returned online shall be returned by non-cash account to the same card from which the payment was made within five banking days to the amount of the ticket price without taking into account the banking commission. Please take into account that banks do not work on weekends and holidays. Take this into account when calculating the time for returning tickets.
Booking is not available in Cinema City. You always could buy tickets in application or in website cinemaciti.ua. We recommend buy the tickets online – it is fast and comfortable. In addition, you do not need to print tickets just show them to the controller in you smartphone.
Special offers and contests
On our pages in Facebook and Instagram we conduct contests and drawings, where we present tickets, season tickets, exclusive gifts to movies that are shown in our network. In order to do this, you shall be signed to our official social networks and follow the news.
In addition, while being a participant of Cinema Cashback loyalty program, you will systematically receive additional special discounts and offers.
How to get a free Birthday ticket?
In order to get a free birthday ticket you shall to be registered on the cinema website and to indicate your birthday in your personal office. It is necessary to show the documents certifying the person and have information about the birthday at the cinema cash desk on the day of visit.
Where to buy a gift certificate?
A gift certificate can be purchased at any cinema of Cinema City network at the cash desk.
What is the face value and period of validity of gift certificates?
Available face value for gift certificates: UAH 150, 300, 500, 1000. Period of validity of all gift certificates is 180 days from the date of sale.
What are the conditions for using a gift certificate?
The "Gift certificate" gives you the right to choose a product for a face value in any cinemas of Cinema City network. It can be used partially several times until the total expenditure on the certificate account.
In case if the purchase amount exceeds the value of the "Gift certificate", the Guest shall make an additional payment for the difference between the price of the product and the face value of the certificate.
The gift certificate cannot be exchanged for cash; change shall not be paid in cash.
The gift certificate cannot be exchanged for to excisable goods in the cinema bar.
After spending the full amount of the "Gift certificate" face value, it shall be subject to withdrawal.
Is it possible to appeal directly to Cinema City cinema administration?
Yes, you can contact the administration directly by sending a message to the following e-mail address firstname.lastname@example.org . In addition, there is always the opportunity to approach the administrator in our cinema and find out all the necessary information. We are always ready to provide all the necessary explanations.
In which cities are our cinema theaters?
Cinema theaters of Cinema City network are in the following cities Kyiv, Odesa and Vinnitsa.
Is there a cloakroom?
Yes, there is a cloakroom in a lobby of each of our cinema theaters. It works only for Cinema City cinema spectators.
Therefore, in order to give things for storage, it is necessary to show a ticket for the movie.
Usually it works from 9:00 or 10:00 and up to the last movie showing, seasonally if needed.
Please take into account that the administration is not responsible for the valuable items left in the cloakroom. Cloakroom employees only accept outerwear.
Is there Wi-Fi in cinema theaters?
Yes, there is a free Wi-Fi in lobby of each of our cinema theaters.
What is forbidden to take into the cinema?
It is forbidden to bring firearms, gas, pneumatic and cold weapons, explosive devices and pyrotechnics, pepper guns, as well as large bags, packages and other large objects into the cinema. We also do not advise you to bring food to the cinema, which was purchased outside of the cinema.
Is it possible to eat your own food in the cinema?
We always take care of comfort when watching movies in our cinema theaters. Often, food, which was purchased outside the cinema, has an unpleasant odor, leaves greasy or dirty stains, and may prevent other visitors from viewing the movie. Therefore it is forbidden to bring to the cinema area and eat any food and beverage purchased at any other public catering establishment, super-markets, shops, etc. At the same time, we recommend consuming the food and drinks purchased in our popcorn-bar of our cinema.
Our products do not interfere with watching movies: the packaging does not create any noise, the products do not have an unpleasant odor, and drinks have caps for protection against leakage.
What to do if it is hot/cold in the cinema hall?
In case if the temperature in the cinema is uncomfortable for you, you can always contact the controllers or administrators. They will definitely do their best for your comfort.
How to become a member of our team?
You can send us a letter with your curriculum vitae to email@example.com or take a questionnaire for filing out from the cinema administrator.
Whom to contact concerning cooperation?
Concerning cooperation, please email us to firstname.lastname@example.org. We consider all the suggestions.
- Where can I find the rules for visiting Cinema City cinema network?
FAQ loyalty program Cinema Cashback
What is "Cinema Cashback" program?
"Cinema Cashback" program is a special program, according to which all participants-guests receive a return of 3% of the amount of the expenses for tickets and/or cinema-bar services on their Cinema Cashback account; these funds can be used during the next purchase of the tickets and/or products in the popcorn-bar.
Period of validity of "Cinema Cashback" program?
"Cinema Cashback" program has been functioning on a permanent basis or until the date specified by the company as the closing date.
How to become a participant of "Cinema Cashback" program?
All the guests who have registered will automatically become participants of the loyalty program from the moment of registration. No additional actions are required in order to become a participant of the "Cinema Cashback" program.
In addition, an unregistered participant can provide a telephone number at a cash desk and receive "Cinema Cashback" funds for a purchase. However, for further accumulation and use of the funds, you shall complete the full registration process on the website cinemaciti.ua.
How to register if I'm already in the cinema?
In case if you are at the cinema cash desk in the process of the ticket purchasing, you can provide a cashier with your phone number. In this case, the funds for this purchase will be accrued to your Cinema Cashback account. But in order to be able to use these funds in the future, you shall go through the registration on the company's website https://cinemaciti.ua, by entering the phone number You provided at the cash desk. Please activate your account by following the link we will automatically send by email to your email address. After that, you can make purchases in the cinema popcorn-bar and in the cash desk and receive Wizoria Cashback funds to your account according to the rules of participation in the program.
How to register on the cinema website?
In order to register on the cinema website, You shall go to the "Registration" page on https://wizoria.ua and fill in the information.
Activate your account by verifying your email address.
What is "Cinema Cashback funds"?
"Cinema Cashback funds" – are funds that are accrued to Participant’s "Cinema Cashback account" and charged off from it, on the grounds provided by the Rules of the "Cinema Cashback" loyalty program. Equivalent of funds of "Cinema Cashback account": 1 UAH on the "Cinema Cashback account" = 1 UAH.
What is "Cinema Cashback account"?
"Cinema Cashback account" – is participant's special account, which holds "Cinema Cashback funds". The status of "Cinema Cashback account" is displayed in the "My personal office" program in the section "My Cinema Cashback".
Where my Cinema Cashback funds are stored, and where can I see the amount I have?
Cinema Cashback funds are accumulated and stored on your Cinema Cashback account. The amount of accrued, available for exchange and used funds is reflected in the "My personal office" program.
Where and how can I use my Cinema Cashback funds?
You can use Funds from your Cinema Cashback account each time you purchase tickets online (on the official website of the company)/or at the cinema cash desk. While purchasing online You are required to log into your account in order to use these funds. If Cinema Cashback funds are available on your account you will be asked to use them when purchasing a ticket. When purchasing tickets at the cash desk, in order to use the accumulated funds, you should show the QR code or phone number and enter the PIN code. In addition, while purchasing goods in a cinema bar, you can also use Cinema Cashback funds by providing Your QR code or a phone number and enter the PIN code. In case QR code or a PIN code is absent, and there is only the phone number, which was used during the registration, Cinema Cashback funds will be accrued, but their use is impossible. Only registered participant can use Cinema Cashback funds and only in case of providing of QR code or telephone number and PIN code.
Where can I find information about my QR code, phone number and PIN code?
Information about your QR code, phone number and PIN code is stored in Your personal account and is only available to You.
How I can use my Cinema Cashback funds?
Cinema Cashback funds can be used for purchasing tickets, both when you purchase tickets online (on the wizoria.ua web site) and in the cinema cash desk; as well as for purchasing popcorn-bar products. In this case, You should be a member of the Cinema Cashback program, that is, a registered customer, and have an account in the "My office" program.
How quickly Cinema Cashback funds are accrued?
The funds are accrued on Cinema Cashback account the next day after visiting a cinema show for which tickets and/or products in the popcorn-bar were purchased.
How much money can you receive for a single visit to the cinema?
The funds are accrued to your Cinema Cashback account according to the rules of accruing - 3% of the amount of costs, or more if you are a participant of additional special offers.
How to increase the percentage of deductions for Cinema Cashback participant?
We love our guests; therefore we always offer the most advantageous conditions for visiting the cinema. You can find out information about special offers in Your Personal Office, on cinema’s social network pages, from your email emails or at the cinema cash desk.
Is there a limit for using Cinema Cashback funds?
You can use the accumulated funds for purchasing tickets partially or fully, but not less than 0.10 UAH. Cinema Cashback funds cannot be used for purchasing excise goods in the popcorn-bar. Wizoria Cashback funds can not be transferred to third parties. They also cannot be received in cash or by non-cash payment.
How "Cinema Cashback" funds are accrued and what for?
"Cinema Cashback" funds are accrued each time when purchasing movie tickets online (on the website), or at the cinema cash desk; as well as when purchasing goods in a popcorn-bar, provided that you make purchases as a registered member of the Program. Accrual occurs the next day after visiting a cinema show, for which tickets/goods in the cinema bar were purchased. "Cinema Cashback" funds are NOT charged to tickets and cinema bar products when using promotional offers.
Is there a limit for accumulation of Cinema Cashback funds?
You will receive 3% of each UAH spent on purchasing tickets and/or popcorn-bar goods. The amount of "Cinema Cashback" funds, which is more than 799 UAH, shall be taxed according to the current legislation of Ukraine.
Is Cinema Cashback loyalty program applied to Gift certificates?
The gift certificate gives the right to purchase goods for the amount that corresponds to the certificate's face value in Cinema Сity cinema chain. While purchasing a certificate, the accrual of funds is made to the account of the client who purchased the certificate for the total purchase amount. In case if the purchase amount exceeds the value of the Gift certificate, the Guest may make an additional payment for the difference between the price and the face value of the certificate at the expense of Cinema Cashback. In case if the Guest makes an additional payment using funds, then Cinema Cashback funds will be added to the amount of additional payment.
How to restore a Cinema Cashback account?
In case if Your Cinema Cashback account does not work for any reason, you shall submit an application to the email address email@example.com or call the following number: 0800308111
What to do in case if funds were not accrued to Cinema Cashback?
In case if bonuses are not accrued for any reason, you shall submit an application to the email address firstname.lastname@example.org or call the following number: 0800308111
Is it possible to return tickets that were purchased for Cinema Cashback funds?
Yes, tickets purchased using funds from Cinema Cashback account can be returned according to the return policies in the network of our movie theaters. While returning tickets Cinema Cashback funds will be returned to Your account. In order to do this, you shall fill in a special form on the site or in mobile application.
Is it possible to return a product from a popcorn-bar, which was purchased for Cinema Cashback funds?
Food products of adequate quality are not subject to return; and accordingly, Cinema Cashback funds can not be returned.
Is it possible to purchase a ticket only for Cinema Cashback funds?
According to the rules of participation in Cinema Cashback program, funds from Cinema Cashback account can be used for purchasing tickets at a rate of not less than 0.10 UAH of the value of tickets.
Where and to whom I should write concerning Cinema Cashback?
All questions about Cinema Cashback program can be found on the pages of the website wizoria.ua. In case if You have not found an answer or have additional questions, You can contact our employees at the cash desk, write to email@example.com or make a call to the following number: 0800308111
Where can I view the history of Cinema Cashback funds accruing?
The history of Cinema Cashback accruals is stored in your personal account during one year.
How long are Cinema Cashback funds stored?
Cinema Cashback funds are kept in your account within one year in case if they are not used. It means, in case if You receive funds that You do not use within one year from the moment of accrual, they will be charged off.
What are other advantages of Cinema Cashback?
Firstly, Cinema Cashback is Your chance not only to enjoy watching blockbuster movies and the most delicious popcorn, but also to do it with a benefit. Secondly, You can participate in a variety of additional special offers with an increased percentage of cashback – in order to do this, follow the news on our website, in your personal office, email, and on social network pages. Thirdly, we are constantly improving our services and expanding their list. Therefore You have the opportunity for participating in our new offers. We will additionally inform You about their launch.
- What is "Cinema Cashback" program?
Cinema network Cinema City takes Your privacy seriously. Therefore, with this privacy statement, we would like to inform You about our security measures.
Please note that by providing us with Your personal data, You consent to the processing of personal data in accordance with the requirements of the Law of Ukraine "On the Protection of Personal Data" and other by-laws of Ukraine.
Recognizing the importance of protecting confidential information in relation to children, we do not collect, process or use on our website any information concerning persons whom we know to be under the age of 16, without the prior and proper consent of the legal representative of such a minor. Such a legal representative has the right, upon request, to view the information provided by the child and /or to demand the destruction of such information.
We collect and process personal data only when You give us your consent by registering, filling out forms or sending messages by e-mail, contacting our company, or other interaction with this site. Your personal information may be used by us for any legitimate purpose, which may include, but not limited to, providing a response to your requests or messages, processing them.
When You use our website, we store data on our servers for security purposes. This data may include the name of Your Internet service provider, the name of the site You used to access our site, the sites You visited from our site, and Your IP address.
By having the right to use this data for statistical purposes, we ensure the anonymity of each individual user so that the person cannot be identified.
Personal data processing and purposes of use
The database and its content remain with our company and are stored in data processors or servers operating on our behalf and controlled by us. In no case will Your personal data be transferred by us or our agents for use by third parties, unless You consent or when required by law.
We have full control over and are responsible for the use of any personal information that you provide to us. We guarantee that all appropriate measures will be taken to protect personal data.
The processing of personal data is carried out in order to:
- managing, evaluating and improving our activities (including the creation of new products, services and services, improving the quality of services through interactive communication with users);
- prompt communication with users in case of technical problems;
- determining the effectiveness and optimization of our advertising; analysis of our products, services, Site, mobile applications and any other digital assets; increasing the functionality of the Site, mobile applications and any other digital assets;
- providing an opportunity to subscribe to the mailing of special offers and messages;
- communication with users about products, services, promotions, programs and information and advertising events (including contests, sweepstakes and any other marketing activities), etc;
The data we collect will be used solely to provide You with the goods or services You need or for other purposes authorized by You, except as otherwise provided by law.
By purchasing or booking tickets for the Cinema City cinema network online, You automatically consent to receive personal offers or promotional messages to the specified contacts.
Right to access and amend
You have the right to revise and make any changes to the personal data stored in our system if You believe that the data is out of date or incorrect. You have the right to revoke Your consent to the future use of Your personal data at any time.
If so, please send an email to the address indicated in the imprint or contact us at: firstname.lastname@example.org
We save personal data only for the period of time necessary for us in order to provide You with the services that You order or for which You have given Your consent, except as provided by applicable law.
A Cookies is a small amount of data sent by a website and stored by Your computer's browser. Cookies contain information that the site may need to save the user's own browsing settings and to obtain statistical data on site visits. Such information contained in cookies allows us to track Your traffic flow activity. Cookies do not record Your email address, and no personal information will be stored or used.
In addition, we use standard web server logs to count the number of visitors and assess the technical capabilities of our Site. This information is used to organize the site in a way convenient for users, to ensure that the Site matches the browsers used and to make the content of the site pages as useful as possible.
In addition, you can deactivate the storage of cookies or set your browser to accept information before the cookies are stored on your computer. Before the Cookies are stored on the computer not only for the duration of the session with subsequent automatic deletion from memory, but also for a long time, we will send You a message about the establishment of the corresponding Cookies.
Cinema city cinema network uses technical and organizational security measures to protect Your data from manipulation, loss, destruction or unauthorized access. Any personal data provided by You is protected during transmission in order to exclude possible unauthorized use of Your data by third parties. Our security measures are constantly being upgraded based on new technological developments.
We also use administrative, technical and physical security measures to protect confidential information that we collect or that You transmit to us from accidental, illegal or unauthorized deletion, loss, unauthorized alteration, access, disclosure or misuse.
If You have any questions or suggestions, please contact: email@example.com